Frequently asked questions
How do I track my order?
As soon as your order is shipped, we will send you an email with your tracking details. You can also track your order at any time by visiting our Track order page and entering your order number.
Are Affelin jewellery pieces suitable for sensitive skin?
Our jewellery is crafted with skin-friendly materials such as electroplated alloy and stainless steel. However, if you have known high allergies or sensitivities, we recommend reaching out to our customer service for specific information.
Any jewellery Care Tips?
Store in an airtight plastic pouches.
To clean your jewelry, wipe with soft cloth
Avoid contact with perfumes, chemicals, and moisture.
Are there any shipping charges?
We offer free shipping for all orders.
How to Cancel an order?
To cancel your order, You can also reach out to us via email at love@affelin.com.
Once it’s dispatched, even we can’t stop it from living its best life. 🚚✨
What's the warranty on products?
All our products come with a 6-month warranty.
Can we gift wrap the products?
Yes, we can gift wrap our products to make your gift even more special on requests.